Questions Families Often Ask...
Answers to some of the most frequently asked questions about our services and assisted living / skilled nursing facilities in general.
Reach out anytime with questions of your own, we're happy to help.
What Does a Senior Living Advisor Do?
Think of us as your personal guide through one of life's biggest decisions. We help families find the right senior living community for their loved one - completely free.
Here's what we do for you: We sit down with your family and learn about your loved one's needs. Do they need help with bathing? Do they have memory concerns? What's your budget? Then we research all the communities in Crystal Lake, Woodstock, and McHenry County that could work.
We schedule tours at the best options and go with you if you'd like. We know the right questions to ask because we've visited these places many times.
We help you understand pricing and what's included. When you're ready to decide, we help with paperwork and make sure the move goes smoothly.
The best part? We stay in touch after your loved one moves in. If any problems come up, we're here to help solve them.
How Is a Local Senior Living Advisor Different from National Services?
You've probably seen ads for big national companies. They have celebrities in their commercials and fancy websites. So why choose us instead?
Here's the difference: We live and work right here in McHenry County. We've personally visited every community we recommend. We know the staff, the food quality, and how they handle problems. National companies often have advisors who cover multiple states and may never visit the places they suggest.
When you call a national service, you might talk to someone different each time. With us, you get the same person from start to finish. We build a relationship with your family.
We also understand local things that matter. Which communities have the shortest wait times? Which ones work best with your doctor? What are the winter road conditions like? A person in another state can't tell you these things.
Plus, we specialize in emergency situations. If your loved one needs to move quickly due to a hospital stay or family crisis, we can arrange same-day tours and fast placement. National services often take days or weeks to respond to urgent needs.
Why Are Your Senior Living Advisor Services Completely Free?
This is the question almost every family asks us. And it makes sense - nothing good is usually free, right?
Here's how it works: Senior living communities pay us when families choose their community through our help. It's like how real estate agents get paid by the seller, not the buyer. The community includes this cost in their marketing budget, just like they pay for ads or brochures.
You never pay us anything. Not for our time, not for tours, not for help with paperwork. Even if you need emergency placement in the middle of the night, there's no charge.
Why do communities pay us? Because we save them time and money. Instead of their staff spending hours with families who might not be a good fit, we only bring them families who are serious and well-matched to their community.
We make money only when we make a successful match. This means we're motivated to find you the perfect place, not just any place.